Privacy policy

Last updated: July 4, 2025

Privacy Policy

Introduction:
MUNNI operates this store and website, including all related information, content, features, tools, products, and services (collectively, the "Services"), to provide you, the customer, with a curated shopping experience. MUNNI is powered by Shopify, which enables us to provide the Services. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will apply in relation to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we refer to "personal information," we mean information that identifies or can reasonably be linked to you or another person. Personal information does not include data collected anonymously or de-identified such that it cannot reasonably identify you.

We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by law:

  • Contact details: name, billing and shipping addresses, phone number, and email address.

  • Financial information: credit/debit card numbers, financial account numbers, payment details, transaction information, and payment confirmations.

  • Account information: username, password, security questions, preferences, and settings.

  • Transaction information: items viewed, added to cart or Wishlist, purchased, returned, exchanged, or cancelled, and past transaction history.

  • Communications: information included in your communications with us, such as customer support inquiries.

  • Device information: details about your device, browser, network connection, IP address, and other unique identifiers.

  • Usage information: how and when you interact with or navigate the Services.

Sources of Personal Information

We collect personal information from the following sources:

  • Directly from you when you create an account, use the Services, communicate with us, or otherwise provide us with information.

  • Automatically through the Services, including via cookies and similar technologies.

  • From our service providers who perform services on our behalf.

  • From partners or other third parties.

How We Use Your Personal Information

We use your personal information for the following purposes:

  • Provide, tailor, and improve the Services: to perform our contract with you, process payments, fulfil orders, remember preferences, send account-related notifications, facilitate returns and exchanges, enable product reviews, and personalise your shopping experience.

  • Marketing and advertising: to send marketing communications by email, text message, or post, and to display online advertisements, including targeted ads based on your activity.

    SMS Marketing Consent and Opt-Out: By providing your mobile number and opting in, you consent to receive marketing text messages from MUNNI regarding products, offers, and promotions. You confirm you are the subscriber or have consent to receive SMS at the provided number. You may opt out at any time by replying STOP to any message or contacting us at jaymunni@infomunni.com. Standard message and data rates may apply. We will not send marketing texts without your explicit consent, in compliance with UK Privacy and Electronic Communications Regulations (PECR) and UK GDPR.

  • Security and fraud prevention: to authenticate accounts, secure payments and shopping, detect and prevent fraud or illegal activity, protect public safety, and secure our Services. Please keep your account credentials confidential.

  • Communications: to provide customer support, respond to inquiries, and maintain our business relationship with you.

  • Legal reasons: to comply with legal obligations, respond to valid legal requests, enforce terms of service, investigate violations, and protect our rights.

How We Disclose Personal Information

We may disclose your personal information to:

  • Shopify, vendors, and third parties who provide services such as payment processing, data analytics, customer support, cloud storage, and fulfilment.

  • Business and marketing partners to provide marketing services and advertising. These partners use your data according to their privacy policies. You may have rights to opt out of targeted advertising.

  • Third parties you authorise, such as shipping providers or via social media login integrations.

  • Affiliates or other entities within our corporate group.

  • Parties involved in business transactions such as mergers or bankruptcy.

  • To comply with legal obligations or to protect the rights, property, or safety of MUNNI, our users, or others.

Relationship with Shopify

Our Services are hosted by Shopify. Shopify collects and processes personal information about your use of the Services to provide and improve their platform. Information you submit is shared with Shopify and may be transferred to countries outside your jurisdiction. Shopify may use your data to provide enhanced features, including personalised advertising across merchants and websites. Shopify is responsible for processing personal data for these purposes.

For more information on how Shopify handles your data and your rights, please see the Shopify Privacy Policy and the Shopify Privacy Portal.

Third-Party Websites and Links

Our Services may include links to third-party websites or platforms. We are not responsible for the privacy practices or content of these sites. We recommend reviewing their privacy policies before providing personal information. Information you share on public or semi-public platforms may be visible to others and beyond our control.

Children’s Data

The Services are not intended for use by children under the age of 16 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children under this age. If you believe we have collected such information, please contact us to request deletion.

Security and Retention of Your Information

We implement appropriate security measures to protect your personal information. However, no security system is completely impenetrable, and we cannot guarantee absolute security. Please avoid sending sensitive information through unsecured channels.

We retain personal information only as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on your location, you may have the following rights in relation to your personal data:

  • Right to access your personal information.

  • Right to request correction of inaccurate data.

  • Right to request deletion of your data.

  • Right to data portability.

  • Right to object to or restrict processing.

  • Right to withdraw consent where processing is based on consent.

You may also manage your communication preferences by unsubscribing from marketing emails via the unsubscribe link in our emails. Non-promotional communications, such as account or order-related emails, may still be sent.

If you reside in the UK or European Economic Area, you may exercise these rights by contacting us at jaymunni@infomunni.com. We may require verification of your identity before processing requests and will respond within the timeframes required by law. You may appoint an authorised agent to act on your behalf, with appropriate proof of authorisation.

For data processed by Shopify, please visit the Shopify Privacy Portal.

We will not discriminate against you for exercising your rights.

Complaints

If you have concerns about our handling of your personal information, please contact us. You also have the right to lodge a complaint with your local data protection authority. For residents of the EEA, a list of supervisory authorities can be found here.

International Transfers

Your personal data may be transferred, stored, and processed outside your country of residence, including outside the EEA and the UK. When transferring data internationally, we rely on recognised transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent UK-approved measures to ensure appropriate data protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. We will post any updates on this page, update the “Last updated” date, and provide notice as required by law.

Contact

If you have questions or wish to exercise your rights, please contact us at:
Email: jaymunni24@gmail.com
Address: 9 Pottery Close, London, ENG, SE25 4BH, United Kingdom

For the purposes of applicable data protection laws, MUNNI is the data controller of your personal information.